All of the products you see listed here are typically in stock and ready to ship. If for some reason the item you ordered is out of stock, we would notify you immediately. Orders usually ship same day if you pay before 4:30PM eastern time (unless they are a presell item which are clearly marked).Some competitors take days to ship (to our amazement, some even take weeks) the products you ordered. We, on the other hand, ship your order the same day or the next business day. After your order is shipped, your tracking number will be available by email. We do not drop ship items like some competitors do. When you order product, it is shipped out from our warehouse here in New Jersey/New York. We stock all of the items that we list for sale.

Returns Information
We want you to be completely satisfied with your purchase. If you are not, simply return the items you don't want in new condition within 15 days and we will refund your money or exchange the item subject to return policy below. Dish antennas and auction sales are final and can not be returned. No refunds on system standard installation. 20% restocking fee on returns or exchanges - No returns after 15 days from order date. Shipping damages and/or shortages must be reported to the carrier within 5 days

Defective units
Any defective unit must be returned to manufacturer you will find links on our homepage for Pansat, Coolsat, Viewsat (this 3 brands are protected by a 1 year manufacturer warranty)all others you can check your instructions book please make sure you read their returns policy we do not provide technical support please do not call us to ask how to install FTA equipment our telephone lines can only answer questions related to sales or tracing our operators are not trained for satellite installations support..

COD orders
We currently do not accept COD orders. Sorry for any inconvenience. MegasatUSA.com is not responsible for shipping damages. All credit card and shipping fees will be added to your restock fee. This includes our listing fee and final value fee.

Shipping Policy: Our shipping policies have been created to optimize value for our customers. We ship most orders same day by either US Priority Postal Service or UPS. Tracking numbers are emailed inmediatly to you We do our best to get your item delivery to your door within 2 to 3 bussines days to east or west cost we also ship priority to Puerto Rico. International shipments may take longer. All Express shipments will be given order processing preference over "Ground Shipping" also termed as "Best Way" . Tracking numbers and delivery confirmation numbers will be sent automatically to the email address that you provided when you ordered. All orders require signature. We reserve the right to ship "best way" on all non-express shipments. We reserve the right to substitute and interchange equivalent express shipping methods between carriers. "Best-way" means that we will ship the packages by way that we feel is the best way to ship the item usually based on customer location and weight of the item. BEST WAY shipping is either by USPS Parcel Post or FEDEX ground. Three day FEDEX service may be substituted for three day USPS service and FEDEX Next Day Service may be substituted for USPS Express. All shipments to PO boxes will be shipped via the closest USPS option. "Shipping Costs" refers to all expenses involved in the processing of an order and may not be limited to solely shipping charges.

Canadian Shipments / USPS Canadian Duties: We try to ship most parcels to Canada Via USPS Airmail (ADITIONAL SHIPPING CHARGES APPLY)because of the duties UPS imposes on Canadian shipments. We will not ship any item weighing over 20 lbs or having a value exceeding $50.00 via USPS Airmail because tracking systems are not reliable by this service. The brokerage fees by DHL can be found on their webpage. These fees are merely DHL brokerage fees and do not include Duties or Taxes which are based on the origin of the item, end use, and value. We encourage our customers to research the Brokerage fees, duties, and taxes that they should expect to pay before ordering by calling the FEDEX service line at 1-800-463-3339